Paul Delacourt Joins the Expert Team at Red River Technology
September 19, 2022

Energizing Professional Development in the Workforce

There are several important ways to boost professional development in your organization. These include investing in mentorship, creating a program that works for everyone, and creating stretch assignments. These are all essential steps to make if you’re serious about growing your organization. And these steps can help you boost your company’s productivity and retention rate. […]

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Service Management
August 17, 2022

Why Every Business Needs Customer Service Management

Today’s customers demand an integrated, frictionless experience from engagement to delivery and want their concerns resolved promptly. Customer Service Management (CSM) unites relevant teams, quickly identifies problems and implements solutions. It can also loop in outside departments when needed. Whether a business is new or well established, CSM is essential to customer satisfaction and loyalty. […]

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