Today’s customers demand an integrated, frictionless experience from engagement to delivery and want their concerns resolved promptly. Customer Service Management (CSM) unites relevant teams, quickly identifies problems and implements solutions. It can also loop in outside departments when needed. Whether a business is new or well established, CSM is essential to customer satisfaction and loyalty. […]
Read MoreCompanies with AI technologies are battling for the top spot, but which ones are the best? Google, IBM, Tencent, and Facebook have all made significant investments in this field. But which one has the most powerful AI technology? This article explores each of these companies’ latest breakthroughs and discusses the advantages of AI. It will […]
Read MoreAccording to Paul Delacourt, in the end, the answer to this question will depend on what you need and how much money you have. But in general, AI is software, which is a very effective way to make a computer that can think like a human. AI system made up of software and hardware, just […]
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Accomplished executive Paul Delacourt joins Red River Technology as the tech transformation firm’s director of programs. A resident of Northern Virginia, Paul Delacourt is an accomplished executive with decades of experience in program management, security, and intelligence. Having previously partnered with a wide variety of clients and private sector entities, including members of the U.S. […]
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Adjunct lecturer Paul Delacourt provides a closer look at the University of Chicago’s Master of Science in Threat and Response Management. Having served with the Federal Bureau of Investigation for over two decades, Paul Delacourt is now an adjunct lecturer and curriculum advisor at the University of Chicago. Here, intelligence expert Delacourt offers a closer […]
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